CX Transformation

Move beyond a “one size fits all” approach to sales, marketing and service
CX Transformation

Our Goals

Businesses must transform current customer experiences, bringing them to a level that meets rising expectations. Move beyond a one size fits all approach to sales, marketing and service to create competitive advantage.

 

BeaconFire provides a powerful set of strategic and process consulting expertise across the entire 360° view of the CX. Our experts drive CX transformation by breaking down siloed approaches, improving customer insight and creating new revenue streams, all while meeting rising customer expectations.

Offerings & Solutions

CX Digital Strategy
Capture and validate requirements, define and prioritize features to create a product roadmap and vision to support your business strategy, goals and timelines.
Experience Design
Design and deliver products, processes, services, and omnichannel journeys with a focus placed on the quality of the customer experience leading to customer loyalty and increased revenue
Process Re-engineering & Optimization
Analyze and design workflows and business processes to improve customer service, increase productivity, optimize performance and reduce operational costs.